Effective Date: March 28, 2025
At Himalayan Dream Routes, we understand that privacy is a matter of trust. This Privacy Policy outlines how we collect, use, store, protect, and disclose the information you provide to us when you visit our website or use our services. It reflects our commitment to transparency, accountability, and respect for your personal data.
We believe in providing not only unforgettable journeys through the Himalayas but also a secure, respectful digital experience. Whether you’re exploring our tour offerings, submitting an inquiry, or browsing content, this policy explains what information we collect and what we do with it.
Who We Are
Himalayan Dream Routes is a travel service provider based in India, offering tailored tour packages, treks, and vacation experiences throughout the Himalayan region and other exotic destinations. Our team works with travelers from around the globe, offering personalized assistance and curated journeys. To support this mission and serve our clients efficiently, we collect and process certain types of information through our website and digital communications.
Information We Collect
When you use our website, you may provide personal data voluntarily, and we may also collect some technical and usage data automatically.
Personal Information You Provide
We collect personally identifiable information that you provide when you:
- Fill out the contact form
- Send us a message via email or chat
- Communicate with us on social media
- Request a travel quote or package details
This may include your full name, email address, mobile phone number, location, and the contents of any message or inquiry you send. In some cases, you might provide additional information such as preferred travel dates, group size, special requests, or travel goals, especially if you initiate a booking.
Automatically Collected Information
Our website uses standard internet technologies to collect non-personal, technical data. This may include:
- Your IP address and geographic region
- Browser type, version, and settings
- Device type and operating system
- Pages you visited and time spent on them
- Links you clicked and interactions with forms
- Referrer URLs (websites that directed you to ours)
This data helps us understand how users interact with our site so we can improve performance, usability, and accessibility.
Use of Cookies
Cookies are small data files stored on your device when you visit websites. At Himalayan Dream Routes, we use cookies to:
- Store your preferences for faster browsing
- Maintain session data for form interactions
- Analyze traffic patterns and site engagement
- Enhance your overall website experience
Some cookies are essential for the website to function properly, while others help us analyze user behavior to make improvements. You can choose to accept or reject cookies through your browser settings. Note that disabling cookies may limit certain features or functionality of our site.
How We Use Your Information
We use the information we collect in a lawful, fair, and transparent manner. The primary purposes for collecting personal and non-personal information include:
- To respond to your inquiries or contact requests
- To provide customized travel options, quotations, or booking assistance
- To send you relevant information about services you’ve requested
- To improve website content, structure, and usability
- To follow up with you regarding your journey planning
- To maintain internal records and analytics
- To comply with legal and regulatory requirements
- To detect and prevent fraudulent activity or abuse of services
We do not sell your data to third parties. We only use your information in ways that support your travel experience and our ability to communicate with you efficiently and professionally.
Booking-Related Data
When you proceed with a booking through our platform or communication channels, we may request additional information such as travel preferences, passport numbers (for visa help), emergency contacts, and health requirements. This data is collected strictly for the purpose of coordinating travel logistics and ensuring your safety and comfort during your trip.
We may share necessary booking data with trusted third parties like hotels, local guides, or transportation providers—only as needed and only with your implied or explicit consent.
We retain this information only for the duration required to complete and support your travel plans.
Testimonials and Client Experiences
We may display feedback or testimonials submitted by our clients to promote trust and share authentic travel experiences. However, this is always done ethically and with your full consent.
You may be invited to share a written testimonial, a video review, or a photo from your trip. If you grant permission, we may publish your feedback along with your first name and city or country. Any identifiable photos or private details will only be used if you explicitly allow it. You have the right to revoke this permission at any time by contacting us, and we will remove or anonymize your testimonial accordingly.
Media and Image Usage
The images, videos, and visual assets used on our website are sourced responsibly. They fall into the following categories:
- Captured by the Himalayan Dream Routes team during tours and events
- Shared by clients, with their written or verbal permission
- Acquired from licensed stock photo websites that offer commercial usage rights
- Received through partnerships with tourism boards or hotels with clear agreements
We do not knowingly publish copyrighted material without the necessary rights. If you believe that an image used on our website violates copyright, please notify us and we will promptly review and resolve the matter.
Third-Party Services
To operate our business efficiently and deliver a seamless user experience, we use third-party tools and services, including:
- Google Analytics for traffic analysis and website insights
- Secure hosting providers for website data storage
- Email marketing services for newsletters (only when opted-in)
- Form processors to handle submissions securely
- Chat support tools for quick communication
These third-party service providers may have access to limited data for the purpose of performing tasks on our behalf. They are contractually bound to use that data only as necessary and protect its confidentiality.
Social Media Engagement
You may interact with Himalayan Dream Routes on platforms such as Instagram, Facebook, or YouTube. When you engage with us on these platforms—whether by liking a post, sending a direct message, or commenting publicly—you are subject to the respective platform’s privacy policy.
We do not store information from your social media accounts unless you provide it directly via message or form. Please avoid sharing sensitive personal information via social media channels, as they are public or third-party-managed spaces.
Data Retention and Storage
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, regulatory, and internal reporting obligations. Typical retention timelines include:
- General inquiries and contact form data: up to 12 months
- Booking records and travel-related data: up to 5 years
- Testimonials and reviews: indefinitely (unless removal is requested)
- Email opt-ins: until the user unsubscribes or requests deletion
All data is stored securely using password-protected and encrypted systems to prevent unauthorized access, loss, or misuse.
Your Rights Under Data Protection Laws
Depending on your country or jurisdiction, you may have the following rights related to your personal data:
- The right to access a copy of your data held by us
- The right to request correction or update of inaccurate information
- The right to request deletion or erasure of your data
- The right to restrict or object to certain types of processing
- The right to withdraw previously granted consent
- The right to lodge a complaint with a data protection authority
You may contact us at any time to exercise these rights. We will verify your identity before processing such requests and respond within 30 calendar days.
Children’s Privacy
Our services and website are intended for adult travelers. We do not knowingly collect or solicit personal data from children under the age of 13. If we learn that we have inadvertently collected data from a child, we will delete it as quickly as possible. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately.
Security Measures
We are committed to safeguarding your information. Himalayan Dream Routes implements various security technologies and procedures to help protect your data from unauthorized access, use, or disclosure. These include:
- Secure Sockets Layer (SSL) encryption across the website
- Regular software and plugin updates
- Server firewalls and malware protection
- Restricted data access internally on a need-to-know basis
While we take reasonable measures to ensure the security of your data, no online system is completely immune to risk. You use our site at your own discretion and agree to this condition by continuing to interact with us.
Data Breach Notification
In the unlikely event of a data breach that may compromise your personal information, we will act swiftly. This includes:
- Identifying and containing the breach
- Notifying affected users and authorities as required
- Providing guidance on next steps and protective measures
- Reviewing and upgrading our systems to prevent recurrence
Transparency is our priority, and we will keep you informed should your data be impacted.
International Visitors and Data Transfer
If you are accessing our website from a country outside India, please note that your information may be transferred, processed, and stored in India or in a different country where our hosting providers operate. By using our site and submitting your information, you consent to this transfer. Regardless of your location, we apply strong privacy and security standards in handling your data.
Legal Compliance and Law Enforcement
We may disclose your information if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect our rights, enforce terms, or detect and prevent illegal activity. This may include cooperating with government agencies, courts, and regulators as necessary.
Changes to This Privacy Policy
We reserve the right to revise this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. We recommend reviewing this policy periodically to stay informed about how your data is protected and managed.
Your continued use of the website or services after any changes constitutes your acceptance of the revised policy.
Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy, or if you would like to exercise any of your data rights, please contact us:
Himalayan Dream Routes
Email: [email protected]
Phone: +91-XXXXXXXXXX
Business Hours: Monday to Saturday, 10 AM to 6 PM IST
Physical Address: [Insert Full Address of Your Office or Headquarters]
We are committed to responding to all inquiries professionally and promptly.
Final Acknowledgement and Consent
By visiting our website, submitting an inquiry, contacting us, or engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein regarding the collection, use, and storage of your personal information.